Support Engineer – Full Time

$70,000-100,000 total pay/year

Job Description

You

• Tell the truth, keep your promises, and stay true to your principles
• Are sought out by friends when they shop for technology
• Have a grounded sense of self and respect for others
• Explain technical ideas in ways others can understand
• Inspire confidence in others: They often look to you to make decisions
• Feel a deep sense of disgust when you see a file named “final_final_version-2.docx.”
• Are comfortable with confrontation
• Understand that “it works on my machine” is not a valid excuse
• Are good at seeing people’s motivations

We

• Are fanatical about protecting our team and make candidates think they’re applying for a job with the FBI
• Give you clear expectations and frequent feedback
• Surprise new team members with our blend of respect and brutal honesty
• Work hard and insist on excellence in everything, but don’t believe in micro-management
• Develop trust through building personal relationships with our fellow team members
• Care more about your character than your college degree
• Like to laugh and don’t take ourselves too seriously

Our Values

• Courageous Candor. Tell it like it is, when it needs to be said. Engage in constructive confrontation. When in doubt, be brutally honest.
• Deliver Excellence. Don’t be helpless. Don’t cut corners.
• Protect the Team. Put the team’s needs above your personal agenda. Do not gossip. Keep your commitments to your team.

About Us

OBD Solutions LLC (f. 2002) is a privately held technology company located in Phoenix, Arizona. We design, manufacture, and sell the world’s best OBD adapters under the OBDLink® brand. Our mission is to give automotive enthusiasts the freedom to leverage the power of vehicle computer systems.

Based on our own experience working for other companies, exit interviews, and feedback from teammates (both current and former), here are a few things that we believe make us stand out:

• We are a meritocracy. We judge people by the content of their character. We celebrate diversity of talents, personalities, and experiences. We hire, reward, and promote team members based on their individual adherence to our values and their ability to deliver results.
• The odds are high that you will make a best friend at work.
• We believe that it makes good business sense to give every team member the best tools and trust them to get the job done.

Job Duties and Responsibilities

Your mission will be to deliver a great customer experience by resolving complex technical issues. You will have three key areas of responsibility:

1. Handle and resolve Level 3 inquiries
2. Collaborate with Engineering to reproduce, analyze, and document reported issues
3. Train Support representatives

Additional Role Details

• Total compensation includes salary + a 20% performance-based bonus
• 40-hour work week, Monday-Friday
• Flexible hours, between 6:00 am – 9:00 pm
• In-office position

Benefits

• Performance-based system of bonuses and raises
• Medical, dental, vision, and life insurance
• 401(k) with matching contributions
• Unlimited PTO + Paid holidays
• Company-paid Executive Costco membership
• Company-paid Financial Peace University with $2000 bonus after successfully completing the course

How to Apply

If you’ve read this far, congratulations. It speaks to your conscientiousness and attention to detail qualities that are essential for this position. To apply for this job, please email your resume to [email protected] and include the word “Sméagol” in the subject line to help us weed out people who aren’t as thorough.

Note that a final step in the hiring process is for you (the candidate) to arrange personal reference calls with your former supervisors, colleagues, and others we may choose. If you are uncomfortable with this requirement, please do not apply.